Privacy Policy

At Lumetons ("Lumetons," "we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, place an order, contact us, or otherwise interact with our services.

1. Information We Collect

  • Directly Provided Information: Name, email address, phone number, billing/shipping address, payment details, order history, and customer support communications.
  • Automatically Collected Information: IP address, browser/device characteristics, pages visited, and general site usage data via cookies.

2. How We Use Your Information

We use your information to:

  • Process, fulfill, and ship orders, and handle payment processing.
  • Provide customer support and send transaction updates.
  • Send marketing communications (where permitted).
  • Prevent fraud, secure our website, and comply with legal obligations.

3. How We Share Your Information

We share data with trusted service providers assisting our operations, including payment processors, shipping carriers, marketing partners, and analytics tools. Our online store is powered by Shopify, which processes data to enable store functionality and checkout. We may also disclose information to comply with legal requests or protect legal rights.

4. Cookies & Tracking Technologies

We use cookies to maintain shopping cart functionality, remember preferences, and analyze site performance. Third-party partners may also set cookies for marketing purposes. You can manage or disable cookies through your browser settings, though some site functions may be affected.

5. Marketing Communications

You may receive marketing emails if you subscribe. You can opt out at any time via the "unsubscribe" link in any promotional email. Transactional communications (e.g., order confirmations) will still be sent.

6. Your Privacy Rights

Depending on your location, you may have the right to access, correct, delete, or request a copy of your personal data, or opt out of targeted advertising.

California Residents: You hold specific rights under California privacy laws regarding data access, deletion, and opt-outs. We do not discriminate against users exercising these rights. To submit a request, contact us at contact@lumetons.com.

7. Data Retention & Security

We retain personal information only as long as necessary for operational and legal compliance. We employ technical and administrative safeguards, though no internet transmission is 100% secure.

8. Children's Privacy

Our services are not intended for individuals under 13. We do not knowingly collect personal data from children.

9. Third-Party Websites

Our site may link to external websites. Lumetons is not responsible for the privacy practices or content of third parties.

10. Contact Us

For privacy-related questions or requests, please contact us:

  • Email: contact@lumetons.com
  • Name of Business: TIMELESS CRAFT LIMITED
  • Address: RM D19, 1/F, FAST IND BLDG, 658 CASTLE PEAK RD, CHEUNG SHA WAN, HONG KONG