Warranty

At Lumetons, we stand behind the quality and craftsmanship of our lighting products. We carefully select and inspect our products to provide reliable performance and lasting value.

This Limited Warranty applies to eligible Lumetons products purchased directly from lumetons.com in the United States.

1. Limited Warranty
2. Warranty Period
3. What's Covered
4. What's Not Covered
5. Electrical Requirements
6. How to Claim
7. Resolutions
8. Shipping
9. Return Policy Relation
10. Liability
11. Policy Changes

1. Limited Warranty

Lumetons warrants that eligible products will be free from defects in materials and workmanship under normal use during the applicable warranty period.

If a product is found to have a manufacturing defect during the warranty period, Lumetons will work with you to determine an appropriate solution based on the nature of the issue and the condition of the product.

This Limited Warranty applies only to the original purchaser and is subject to the terms and exclusions outlined below.

2. Warranty Period

Unless otherwise stated on the individual product page, Lumetons lighting products are covered by a:

1-Year Limited Warranty

• The warranty period begins on the date of delivery.
• If a different warranty period is specifically stated on an individual product page, that product-specific warranty will apply.
• The warranty period does not restart or extend when replacement parts or other warranty services are provided.

3. What This Warranty Covers

This warranty covers defects in materials or workmanship that occur under normal use and proper care, including:

• Manufacturing defects in the lighting fixture or its components
• Electrical component failures caused by manufacturing defects
• Structural or functional defects that prevent the product from operating as intended
• Defects in hardware or components supplied with the product
• For integrated LED products, defects in the integrated LED system or related components caused by manufacturing issues

Lumetons will determine whether a reported issue is covered by this warranty based on the information provided and, when necessary, an evaluation of the product.

4. What This Warranty Does Not Cover

This warranty does not cover damage, failure, or defects resulting from:

• Improper installation, wiring, assembly, or maintenance
• Installation or use contrary to the product instructions or specifications
• Misuse, abuse, negligence, or accidental damage
• Improper voltage, electrical surges, power fluctuations, or incompatible electrical components
• Modification, alteration, repair, or replacement of components by unauthorized persons
• Damage caused during installation, removal, relocation, or reinstallation
• Normal wear and tear
• Scratches, dents, or other cosmetic damage that occurs after delivery
• Improper storage, handling, or care after delivery
• Use of the product in an environment or application not specified for the product
• Outdoor use of products that are not rated for outdoor applications
• Damage caused by fire, flood, lightning, extreme weather, or other circumstances beyond Lumetons' reasonable control
• Natural variations in color, texture, finish, wood grain, glass, stone, or other materials that are inherent to the product
• Changes in finish or appearance resulting from normal aging or environmental exposure
• Products used for commercial, hospitality, or other non-residential applications unless specifically stated otherwise

Minor variations in color, texture, finish, or handcrafted details that are inherent to the materials or manufacturing process are not considered defects.

5. Installation and Electrical Requirements

Proper installation is essential for the safe and reliable operation of lighting products.

Lumetons recommends that all hardwired lighting products be installed by a qualified electrician in accordance with applicable local electrical codes and the installation instructions provided with the product.

Lumetons is not responsible for damage or product failure resulting from improper installation, incorrect wiring, incompatible electrical components, improper voltage, or failure to follow the product specifications.

Installation, removal, reinstallation, electrician fees, or other related labor costs are not covered under this warranty.

6. How to Make a Warranty Claim

If you believe your Lumetons product has a manufacturing defect, please contact us at: contact@lumetons.com

To help us review your claim efficiently, please provide:

• Your order number or proof of purchase
• Product name or SKU
• A description of the issue
• Photos clearly showing the product and the reported issue
• A short video, when necessary, to demonstrate a functional or electrical issue

Lumetons reserves the right to inspect the defect or request additional information before approving any warranty remedy. Please do not return a product before receiving instructions from Lumetons. Unauthorized returns may delay the warranty process.

7. Warranty Resolution

Once a warranty claim has been reviewed and confirmed to be covered under this policy, Lumetons will determine an appropriate solution based on the nature of the issue and the condition of the product.

We will make reasonable efforts to resolve covered issues through replacement parts, technical support, or other appropriate after-sales assistance to help restore the product to normal operation.

Depending on the nature of the issue and the product, Lumetons may provide:

• Appropriate replacement parts
• Technical support for product use, installation, or troubleshooting
• Another appropriate solution when the issue cannot be resolved through the methods above

The warranty resolution will be determined by Lumetons. If a product has been discontinued or the required replacement parts are no longer available, Lumetons will determine an appropriate alternative solution based on the circumstances.

Any warranty service or replacement parts provided under this policy will not restart or extend the original warranty period.

8. Shipping for Warranty Claims

If a product is confirmed to have a manufacturing defect covered by this warranty, Lumetons will provide reasonable assistance with the warranty service or replacement process.

Shipping arrangements for approved warranty claims will be determined by Lumetons based on the specific circumstances of the claim.

Costs associated with installation, removal, reinstallation, electrician services, or other labor are not covered by this warranty.

9. Relationship to Our Return Policy

This Limited Warranty applies to manufacturing defects and product failures that occur during the applicable warranty period.

It is separate from our Return & Refund Policy, which applies to eligible returns within the applicable return window.

For products that arrive damaged, defective, or materially different from what was ordered, please refer to our Return & Refund Policy and contact us within the required reporting period.

Issues arising from manufacturing defects during normal use after the applicable return period may be handled under this Warranty Policy.

10. Limitations of Liability

To the maximum extent permitted by applicable law, Lumetons' responsibility under this warranty is limited to the warranty remedies described in this policy.

To the extent permitted by law, this warranty is provided in lieu of all other warranties, express or implied, including implied warranties of merchantability or fitness for a particular purpose. Lumetons is not responsible for indirect, incidental, or consequential damages arising from the use, inability to use, installation, removal, or servicing of a product.

Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

11. Changes to This Warranty

Lumetons reserves the right to update or modify this Warranty Policy from time to time.

Any updated policy will apply to purchases made after the effective date of the revised policy, unless otherwise required by applicable law.

If you have any questions about this warranty or need assistance with a warranty claim, please contact: contact@lumetons.com.