Shipping policy

At Lumetons, we are committed to making your shopping experience simple and reliable from checkout to delivery. This policy explains how your order is processed, shipped, and delivered.

1. Shipping Coverage & Free Shipping

Coverage Area: All Lumetons orders are shipped directly from our United States warehouses and delivered within the U.S. We offer free standard ground shipping on orders of $99 or more shipped to the 48 contiguous United States.
Standard Shipping Fees: Orders under $99 are subject to a standard shipping fee, which will be calculated and displayed at checkout before you complete your purchase.
Exclusions: Our standard free shipping offer does not currently apply to Alaska, Hawaii, U.S. territories, or international destinations.
P.O. Boxes & Military Addresses: We are currently unable to ship to P.O. Boxes, APO/FPO/DPO addresses, or military bases. Please provide a valid physical street address at checkout to prevent processing delays or order cancellation.
Large / Freight Orders: For large, oversized, or special orders, please contact us at contact@lumetons.com before placing your order to confirm available shipping options and any applicable shipping charges.

2. Order Processing & Delivery Times

Processing Time: Orders are generally processed Monday through Friday, excluding U.S. federal holidays. In-stock items typically ship from our local U.S. warehouse within 1–3 business days after your order is confirmed.
Special Handling: Products that require additional handling, are made to order, or are temporarily out of stock may have longer processing times.
Transit Time: Once your order has shipped, standard ground delivery typically takes 2–7 business days, depending on your location and the carrier.
Please Note: Processing and transit times are separate. Delivery estimates are not guaranteed and may be affected by weather, carrier delays, holidays, peak-season volume, or other unforeseen circumstances.

3. Shipping Methods

Most Lumetons orders are shipped via standard ground service through reliable carriers such as UPS, FedEx, or other shipping providers selected based on the order and destination.

Standard Ground Shipping: Orders of $99 or more shipped to the 48 contiguous United States qualify for free standard ground shipping. Orders under $99 are subject to a standard shipping fee displayed at checkout.
Freight Shipping: Large, oversized, heavy, or multiple-item orders may require freight delivery rather than standard parcel shipping. Unless otherwise stated, freight delivery does not include inside delivery, assembly, installation, or removal of packaging materials.

4. Tracking & Multiple Shipments

Once your order has shipped, you will receive a shipping confirmation email containing tracking information when available.
Tracking information may take up to 24–48 hours to become active after the package has been picked up by the carrier.
Items in the same order may be shipped separately and may arrive in different packages or on different dates. You may receive multiple shipping confirmation emails or tracking numbers for a single order.

5. Shipping Address

Please carefully review your shipping address before completing your order. Once an order has shipped or been assigned a tracking number, we may be unable to change or redirect the delivery address.
If you notice an incorrect shipping address, please contact us as soon as possible at contact@lumetons.com before your order ships. We will do our best to assist you, but address changes cannot be guaranteed.
Lumetons is not responsible for orders that are delayed, misdelivered, returned, or lost due to an incorrect or incomplete shipping address provided by the customer.
If a package is returned to Lumetons due to an incorrect or incomplete address, the customer may be responsible for any additional shipping costs required to resend the order.

6. Delivery Issues & Damaged Items

Please inspect your package and merchandise carefully upon delivery.

If your order arrives with visible damage or other delivery-related issues, please contact us within 2 business days of delivery at contact@lumetons.com.

For damaged items, please retain all original packaging materials and provide clear photos of:

The shipping box showing the shipping label
Any visible exterior packaging damage
The damaged product itself
The internal protective packaging materials

Note: This information is required to file a carrier claim and arrange a replacement or solution. Reports of lost, stolen, misdelivered, or transit-damaged items received more than 2 business days after delivery may not be eligible for replacement or refund.

For product defects, returns, or merchandise concerns unrelated to transit damage, please review our Return Policy.

7. Shipping Delays & Lost Packages

Estimated delivery dates are provided for reference only and are not guaranteed. Delays may occur due to circumstances beyond our control, including severe weather, natural disasters, carrier service interruptions, holidays, or peak shipping periods.
If your order is delayed, we will make reasonable efforts to assist you with tracking updates.
If a package is marked as Delivered by the carrier but cannot be located:

Check around your property, porch, garage, and with household members or neighbors.
Check with your building manager or leasing office (if applicable).
Contact the carrier directly to verify delivery details.
Contact Lumetons as soon as possible so we can help open an investigation.

Lumetons is not responsible for packages confirmed as delivered by the carrier that are subsequently lost, stolen, or misplaced after delivery.

8. Returns & Shipping Costs

If you need to return an item, please review our Return Policy before sending the product back.
For orders that qualify for free standard shipping, no original shipping fee is charged at purchase.
If you return an item for reasons unrelated to a product defect, incorrect item, or error on our part, return shipping costs may be deducted from your refund in accordance with our Return Policy.

9. International Shipping

Lumetons currently ships within the United States.
We currently do not offer standard international shipping. If international shipping becomes available in the future, applicable shipping costs, duties, taxes, and customs fees will apply.
For special shipping inquiries, please contact us at contact@lumetons.com.